What do you do if you need to cancel a job?
We understand that something might come up and that you may not need a Service Provider anymore. As long as the Customer gives a reasonable amount of notice to the Provider, then there’s no penalty.
We define “reasonable” as 10 "ten" hours. Out of fairness to the Provider who may have had to make arrangements to accommodate this job, 50% of the total job amount will be automatically given to the Provider while the rest will be returned the Customer.
What does a breach of contract mean with Paarop?
Frankly, something that we hope doesn’t happen. This would include getting an extremely bad review from a Customer, withdrawing from a job within 10 hours of the start time, or having more than two withdrawals within 30 days.
If this happens, then you will be canceled from all future jobs.
At the end of all jobs, we encourage our Customers and Service Providers to provide feedback in the form of ratings. In this way, we are able to build a community where all parties know exactly what kind of person they’re dealing with before even meeting them. This takes away a lot of the guesswork and any uncertainties that may arise when working with someone you haven’t met before.
Something that we encourage, and you’ll eventually learn to appreciate, are detailed in the comments. Don’t just write “Good” or “Bad.” Explain how the job went, the interaction was like, would want to work with this person again. A 5-star rating is used, but that can only say so much.
Here is how we would describe the various star ratings: